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Bibliography

Cheskin Research and Studio Archetype/Sapient. (1999) eCommerce Trust Study.

IBM Ease of Use (Martin, S. M., and Dong, J.) (1999). Cluster analysis for web site organization. Internetworking: The Newsletter of the Internet Technical Group v. 2.3. URL: http://www.sandia.gov/itg/newsletter/newsletter.html

IBM Ease of Use (Tilson, R.; Dong, J.; Martin, S., and Kieke, E.). A comparison of two current e-commerce sites. SIGDOC '98 Conference Proceedings. (Quebec City, September 23-26, 1998). ACM Press, New York.

Jarvenpaa, S. L. and Todd, P. A. (1997). Consumer reactions to electronic shopping on the World Wide Web. International Journal of Electronic Commerce, 1, 2, (Winter 1996-97), 59-88.

Lohse, G. L., and Spiller, P. Quantifying the effect of user interface design features on cyberstore traffic and sales. CHI '98 Conference Proceedings. (Los Angeles, April 18-23, 1998). ACM Press, Los Alamitos.